Sales and Delivery Terms
The following sales and delivery terms apply to all deliveries from RaspberryPi.dk run by Jkollerup.dk ApS. The terms apply in the absence of any other written agreements between the buyer and RaspberryPi.dk. This Agreement shall be governed by, and interpreted in accordance with, the laws of Denmark.
Documentation and guidance
If there are product descriptions and user manuals for the product, these are included with the delivery from RaspberryPi.dk. If you would like further information or advice from our site, this will be indicative.
Delivery of goods from RaspberryPi.dk is considered to have occurred when the customer has received the goods. All orders are shipped with Post Nord, unless otherwise agreed between the buyer and RaspberryPi.dk. The goods will be sent within 48 hours of receipt of orders, but delays may occur. Delivery to the buyer’s address in Denmark will therefore normally take place within 3 business days. The stated delivery time are indicative and may therefore be waived.
The risk of the goods
The risk of goods ordered in our shop passes to the buyer when the right of withdrawal has expired after 14 days from receipt. If the goods have been damaged or deteriorated after the buyer has received them, the buyer will retain the right of withdrawal if the damage or deterioration is not due to negligence or lack of care on the buyer’s part. Remember to save original packaging as your item must be returned in original packaging when using your cancellation right. You must bear the costs of returning the item yourself. Save the good’s original packaging, as the goods must be returned in its original, intact packaging in the event of a right of withdrawal.
Complaint
Any defects or defects in products / goods supplied by RaspberryPi.dk must be invoked within 2 months after you have discovered the error. It is your duty to indicate and, upon request, show how the error or defect is. If you find an error, please contact RaspberryPi.dk. In principle, you can only complain about errors that appear within 2 years after you have received the goods. For goods with limited durability, your complaint is limited by the shelf life of RaspberryPi.dk. A a rule we always replace goods with defects or deficiencies rather than repair. The exception to this is if exchange is impossible or will result in excessive costs for RaspberryPi.dk. In that case, we will refund the amount for the goods.
Right of withdrawal
The right of withdrawal applies ONLY to private purchases and thus not to Business. No right of withdrawal for B2B sales. RaspberryPi.dk provides you 14 days of withdrawal, valid from the day you receive the goods. If you regret your purchase, RaspberryPi.dk must be notified accordingly within 14 days of the day you received the goods. You are required to return the item in the same condition and quantity as it was received. This also applies to the packaging and information labels on the item. This also includes proper shipping (goods are not sent properly in envelopes as regular mail shipment!). If the goods are not returned in substantially the same condition and quantity as well as with original, intact packaging, the buyer will have to pay the impairment of the goods. You must bear the costs of returning the goods yourself. The goods must be returned using a shipping method WITH delivery to our address, as we are not able to collect shipments sent without delivery. We recommend that you ship the goods to us with a shipment method with included tracking/insurance. When you hand in the return shipment to the distributor, you will receive a return receipt, which you must keep until you have received your refund. You are responsible for the package/goods until they are in our custody. If you return your entire purchase, the full amount you have paid will be refunded. If you return parts of the purchase, the delivery costs will not be refunded.
If you do not collect your package within the deadline or if you refuse to accept the package, you will be responsible for the return shipping costs. This also applies if you have entered an incorrect delivery address when ordering. If the package is returned at our expense, we will charge the costs associated with this.
Cancellation
Orders are usually shipped the same day they are ordered, and we are therefore generally unable to cancel or make changes to orders that have been placed. If we manage to cancel or make changes to your order before it is shipped, you will receive an email confirming that this has been processed. No money will be deducted for canceled orders. If you do not receive an email confirming cancellation or changes, we unfortunately have not been able to do this before shipping. In this case, RaspberryPi.dk provides you 14 days of withdrawal.
When canceling an order with pickup at our parcel center, we will not refund the costs associated with (un)packing it.
Disclosure
Agreements (purchase orders) can be concluded in Danish or English and are kept by the company for 5 years, in accordance with the Accounting Act. It is not possible to subsequently access the contract through our website. If you wish to receive a new copy of the contract per. E-mail, then send an e-mail to: [email protected].
VAT and Customs
Note Norway! We are part of the VOEC scheme, so we charge and pay Norwegian MVA with Skatteetaten. This way, Norwegian customers avoid custom fees with us!
If you order from an EU country, Danish VAT is paid, but no duty is subject to the rules on the free movement of goods. Items sent from RaspberryPi.dk can not be sent as a gift to countries outside the EU in an attempt to avoid local taxes and charges. If you order from a country outside the EU, local taxes and duties may not be charged, but in return, Danish VAT will be deducted. If so, you will be contacted by the freight company. Please note that this may delay shipping, as the goods will be retained in the customs. It is your responsibility to contact the freight company and pay the additional costs incurred.
Price and payment
At RaspberryPi.dk you have the option to pay by credit card, Danish MobilePay, bank transfer and EAN payment (for Danish institutions). All prices in RaspberryPi.dk at the web site https://raspberrypi.dk/ are excl. postage / shipping. All prices are given in either Euro, EUR, Swedish kronar, SEK, Norwegian kroner, NOK or Danish kroner, DKK.
We reserve the right to cancel orders in the event of obvious pricing errors, such as incorrect currency conversions.