Terms & Policies

Terms & Policies
The following sales and delivery terms apply to all deliveries from RaspberryPi.dk. The terms apply in the absence of any other written agreements between the buyer and RaspberryPi.dk.

Documentation and guidance
If there are product descriptions and user manuals for the product, these are included with the delivery from RaspberryPi.dk. If you would like further information or advice from our site, this is an indicative form.

Delivery time and transportation
Delivery of goods from RaspberryPi.dk is considered to have occurred when the customer has received the goods. All orders are shipped with Post Nord, unless otherwise agreed between the buyer and RaspberryPi.dk.

The goods will be sent within 48 hours of receipt of orders, but delays may occur. The stated delivery dates are indicative and may therefore be waived.

The risk of the goods
The risk of goods ordered in our shop passes to the buyer after 14 days of receipt. If the product has been damaged or deteriorated after the buyer has received it, he will retain his right of withdrawal if the damage or deterioration is not due to negligence or lack of care by his side. Remember to save original packaging as your item must be returned in original packaging when using your cancellation right. You must bear the costs of returning the item yourself.

Complaint
Any defects or defects in products / items supplied by RaspberryPi.dk must be invoked within 2 months after you have discovered the error. It is your duty to indicate and, upon request, show how the error or defect is. If you find an error, please contact RaspberryPi.dk. In principle, you can only complain about errors that appear within 2 years after you have received the item. If the item is to be returned to RaspberryPi.dk, you must bear the costs associated with this. For products with limited durability, your complaint is limited by the shelf life of RaspberryPi.dk. You can choose as a consumer whether the item should be repaired or replaced. The exception to this rule is if exchange is impossible or will result in excessive costs for RaspberryPi.dk.

Cancellation
RaspberryPi.dk provides you 14 days of withdrawal, valid from the day you receive the item. If you regret your purchase, RaspberryPi.dk must be notified accordingly within 14 days of the day you received the item. You are required to return the item in the same condition and quantity as it was received. This also applies to the packaging and information labels on the item. Including proper shipping (The Raspberry Pi mini computer is not sent properly in envelopes as regular mail shipment!). If the item is not returned in substantially the same condition and quantity as well as with original packaging, the buyer will have to pay the impairment of the goods. You must bear the costs of returning the item yourself. You can undo a purchase either by refusing to receive the item, by transferring the item to the postal service, or by returning the item at the specified address. If you regret your entire purchase, the full amount that you have paid will be refunded.

Disclosure
Agreements (purchase orders) can be concluded in Danish or English and are kept by the company for 5 years, in accordance with the Accounting Act. It is not possible to subsequently access the contract through our website. If you wish to receive a new copy of the contract per. E-mail, then send an e-mail to: [email protected]

VAT and Customs
If you order from an EU country, Danish VAT is paid, but no duty is subject to the rules on the free movement of goods. Items sent from RaspberryPi.dk can not be sent as a gift to countries outside the EU in an attempt to avoid local taxes and charges. If you order from a country outside the EU, local taxes and duties may not be charged, but in return, Danish VAT will be deducted. If so, you will be contacted by the freight company. Please note that this may delay shipping, as the goods will be retained in the customs. It is your responsibility to contact the freight company and pay the additional costs incurred.

Price and payment
At RaspberryPi.dk you have the option to pay by credit card, Danish MobilePay and EAN payment (for Danish institutions). All prices in RaspberryPi.dk at the web site https://raspberrypi.dk/ are excl. postage / shipping. All prices are given in either Euro, EUR or Danish Kroner, DKK. The customer will pay the card fee if using a company credit card.